Privacy Policy

1. Who we are

Phillforce is a remote-based customer acquisition agency with a mailing address in Blythewood, South Carolina, United States. We serve clients across the United States and internationally. In this policy, “Phillforce,” “we,” “us” and “our” refer to the Phillforce business and the people authorized to operate its website and deliver its services.

For personal information collected through this website or directly for our own business purposes, Phillforce acts as the data controller or equivalent responsible organization under applicable privacy law.

2. Scope of this policy

This policy applies when you:

• Visit phillforce.com or another Phillforce-managed page.
• Submit a contact, consultation, audit, calculator, resource or project inquiry form.
• Book or attend a call, meeting, workshop or consultation.
• Download a Phillforce resource or subscribe to communications.
• Enter into discussions or a service relationship with Phillforce.
• Communicate with us by email, social media, video conference or another approved channel.

A separate client agreement may contain additional privacy and confidentiality terms for paid services.

3. Information we collect

Information you provide

• Identity and contact information: name, work email, telephone number, company, role, country, time zone and preferred contact method.
• Business information: company website, public social-profile links, industry, business stage, marketing budget, revenue range, growth priorities, target audience and project timeline.
• Inquiry information: form responses, acquisition challenges, goals, calculator answers, audit requests, messages, meeting notes and feedback.
• Service information: proposals, contracts, deliverables, approvals, communications, invoices and payment status.
• Communication preferences: whether you requested results, operational emails, newsletters, updates or marketing communications.

Information collected automatically

Our systems and service providers may collect IP address, approximate location, browser and device type, operating system, referring page, pages viewed, actions taken, date and time, form events, error logs, security events, cookie identifiers and similar technical information.

Public and third-party sources

When you request an audit, we may review information available on the website and public social profiles you provide. We may also receive business contact information through referrals, professional networks, event registrations, business directories, scheduling providers, analytics services or email providers.

Do not submit passwords, banking credentials, payment-card details, government identification numbers, medical information or other sensitive personal information through standard Phillforce forms.

4. How we use information

We may use information to:

• Respond to inquiries and determine whether Phillforce can assist.
• Generate and deliver acquisition scores, preliminary findings, audits, resources and recommendations.
• Schedule calls and provide meeting links, confirmations, reminders and follow-up.
• Prepare proposals, contracts, project plans, invoices and deliverables.
• Deliver and improve positioning, content, website, marketing, sales and advisory services.
• Operate, maintain, secure and improve our website, forms and tools.
• Measure website performance, campaign effectiveness, lead quality and service demand.
• Recommend a relevant service based on the information submitted.
• Send marketing communications where consent or another lawful basis permits.
• Prevent spam, abuse, fraud and unauthorized access.
• Comply with legal, tax, accounting and regulatory duties.

5. Why we process information

• Your request or service relationship: to answer an inquiry, prepare a proposal or deliver services.
• Consent: for optional marketing, non-essential cookies or another use requiring consent.
• Reasonable business purposes: to operate and secure the business, improve services and communicate with business contacts.
• Legal compliance: to meet applicable federal or state legal obligations.

6. Website, social-handle and calculator assessments

If you submit a website or public social-profile address, you authorize Phillforce and its service providers to retrieve and analyze information publicly accessible at that address for the purpose requested.

An assessment may consider page content, technical metadata, public performance signals, search visibility, content consistency, customer journey, calls to action and public engagement information.

We do not request private account credentials, bypass access controls, perform penetration testing or retrieve private messages through an ordinary customer acquisition assessment.

Automated scores and recommendations are preliminary decision-support tools and should not be treated as legal, financial, medical or security advice.

7. How information is shared

Phillforce may share information with:

• Technology providers: website hosting, forms, analytics, email, cloud storage, scheduling, Google Meet, Zoom and payment processing providers.
• Authorized personnel and contractors: people who need the information to evaluate an inquiry or deliver an agreed service.
• Professional advisers: lawyers, accountants, insurers and auditors.
• Legal authorities: when required by law or necessary to protect rights, safety and systems.
• Business transfer participants: as part of a merger, financing, acquisition or restructuring, subject to appropriate protections.

We do not sell personal information for money. We do not permit service providers to use inquiry information for unrelated marketing.

8. Remote operations and data locations

Phillforce is remote-based. Information may be processed in the United States or another country where authorized personnel, clients or service providers operate.

We select service providers for legitimate business purposes and apply reasonable contractual, technical and organizational safeguards appropriate to the information and service.

9. How long we keep information

• General inquiries, free-audit records and calculator results: normally up to 24 months after the last meaningful interaction.
• Consultation and unsuccessful proposal records: normally up to 24 months after the last interaction.
• Client project records: for the service relationship and a reasonable period afterward.
• Contracts, invoices and accounting records: for the period required by applicable tax, accounting and legal rules, potentially up to seven years.
• Marketing information: until you unsubscribe, withdraw consent or the information is removed under our retention process.
• Security logs: for a limited period appropriate to system protection and troubleshooting.

We may retain information longer when legally required, necessary to resolve a dispute or needed to enforce an agreement.

10. Your privacy rights

Depending on applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion, subject to lawful exceptions.
• Object to or restrict certain processing.
• Withdraw consent.
• Request data portability where applicable.
• Object to direct marketing.
• Request information about relevant automated processing.
• Lodge a complaint with an appropriate authority.

To exercise a right, email philip@phillforce.com with the subject “Privacy rights request.” We may need to verify your identity.

11. Information security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. These may include HTTPS encryption, access controls, authentication, software updates, backups, spam protection and confidentiality requirements.

No website, email system, transmission or storage method is completely secure. Do not send passwords, payment credentials or highly sensitive information through ordinary email or website forms.

12. Children’s privacy

Phillforce’s website and services are intended for adults and business users. They are not directed to children under 18. We do not knowingly collect personal information online from children under 13 in a manner covered by the Children’s Online Privacy Protection Act.

13. Changes to this policy

We may update this policy when our services, technology, legal duties or data practices change. The effective date at the top will show the latest revision.